Privacy Policy

1. Personal Data We Collect

We gather information you voluntarily submit and passive browsing data:

1.1 Voluntary Submitted Information (Mandatory for Orders)

  • Full name, shipping address, postal code, country, phone number
  • Email address (for order updates & newsletter marketing)
  • Payment details (credit card, PayPal account info – processed securely by third-party payment providers, we do not store full card numbers on our server)
  • Order records, return request messages, custom crystal bracelet customization demands
  • Support chat/email history when you reach out for help

1.2 Automatically Collected Passive Data

  • Device information: IP address, browser type, screen size, operating system
  • Website browsing records: pages viewed, crystal items clicked, stay duration, entry/exit links
  • Cookie & tracking data (detailed in Section 6 Cookie Notice)
  • Geographic location (rough country/region only, no precise GPS tracking)

2. Why We Use Your Personal Information

We only process your data for legitimate business purposes below:
  1. Order Fulfillment & After-sales Service
     
    Process payment, arrange delivery, send tracking numbers, handle return/refund requests, inspect crystal goods issues and resolve customer complaints.
  2. Website Optimization & User Experience
     
    Analyze visitor behavior to adjust crystal product display, improve site speed and optimize our bracelet matching design pages.
  3. Marketing Communication (Opt-in Only)
     
    Send new crystal collection launches, discount offers and styling guides to your email only if you actively tick the newsletter subscription box at checkout or homepage. You may unsubscribe anytime with one click in every marketing email.
  4. Fraud Prevention & Security
     
    Identify fake orders, avoid payment disputes and protect our website, customers and crystal inventory from illegal transactions.
  5. Legal Compliance
     
    Retain transaction records to meet tax, cross-border trade and local data protection legal requirements.

3. Third Parties We Share Your Data With

We never sell, rent or trade your personal information to unrelated advertising companies. We only share limited necessary data with trusted service partners to complete your crystal order:
  • Payment processors (PayPal, credit card gateways): to finish secure checkout
  • Global shipping logistics providers: to deliver your crystal bracelets to your address
  • Website hosting & analytics tools (Google Analytics): anonymous browsing data only, no identifiable personal info
  • Email marketing service: only your subscribed email for newsletter delivery
  • Legal authorities: if we receive formal court orders or law enforcement requests required by law
All third-party vendors sign strict data protection agreements and cannot reuse your data for their own marketing.

4. Data Storage & Security Protection

  • We keep your order personal data for 7 years after your last purchase to comply with tax and trade laws. Marketing email records are kept until you unsubscribe.
  • We use SSL end-to-end encryption for all checkout pages, firewalls and password-protected databases to block unauthorized access to your personal details.
  • Our team follows strict internal access rules; only authorized customer service staff can view limited order information to solve your issues.
  • Natural crystal product photos, descriptions and designs on our website are protected by copyright and will never be linked to your private personal data.

5. Your Legal Rights Over Personal Data

Based on GDPR, CCPA and international privacy laws, you hold the below rights and may submit requests via support@silvifyco.com free of charge:
  1. Right to Access: Request a full copy of all personal data we store about you
  2. Right to Rectify: Edit wrong shipping address, name or contact information
  3. Right to Erasure (“Right to be Forgotten”): Ask us to fully delete your account and all personal records (except mandatory legal tax order archives)
  4. Right to Restrict Processing: Stop us from sending marketing emails temporarily
  5. Right to Data Portability: Export your order data in readable file format
  6. Right to Opt Out: Unsubscribe from newsletter marketing anytime
  7. Right to Lodge a Complaint: Contact local data protection authority if you believe we violate privacy regulations
We will reply to all valid data requests within 14 business days.

6. Cookie Notice

Our website uses functional and analytical cookies to improve your crystal shopping experience:
  • Essential Cookies: Required for cart saving, checkout and login, cannot be disabled
  • Analytics Cookies: Track anonymous site traffic to optimize our bracelet product pages
  • Marketing Cookies: Record your favorite crystal styles for personalized recommendations
     
    When you first visit silvifyco.com, a cookie consent pop-up will appear; you can accept all, reject non-essential cookies or customize your preference. You may clear browser cookies manually at any time.

7. Minors Privacy

Our crystal jewelry products are intended for customers aged 18 and above. We do not knowingly collect personal information from children under 18. If you find we have data of a minor, email us immediately and we will erase all related records.

8. Business Transfer

If Silvify Co. merges, acquires or sells all business assets, your stored customer data will be transferred as part of the business. We will post a 30-day advance notice on our website before any data transfer takes effect.

9. Policy Updates

We reserve the right to revise this Privacy Policy at any time for legal or business adjustments. All updates will be published on this page with a new effective date. Continued use of silvifyco.com after revisions means you accept the updated terms.

10. Contact Information for Privacy Inquiries

For all data access, deletion, marketing opt-out or privacy-related questions, reach us at:
 
Email: support@silvifyco.com
 
Website: https://silvifyco.com