Return & Refund Policy

1. Eligibility for Returns & Refunds

We offer a 30-day return window counting from the day you receive your crystal jewelry package.
 
To qualify for a full refund or exchange:
  • All crystal bracelets, silver charms and accessories must be unworn, unmodified, undamaged;
  • Keep the original packaging, crystal tag and decorative gift box intact;
  • Natural crystal unique textures, minor internal inclusions, slight color difference are inherent stone features, not product defects, which cannot be used as return reasons.

2. How to Start a Return Request

  1. Email our support team within 30 days after delivery, include your full order number and clear photos of items;
  2. We will send an official RMA (Return Merchandise Authorization) number and return shipping address within 2 business days;
  3. Write your RMA number & order ID outside your return parcel before sending back.

3. Shipping Cost Rules

  • Our fault (wrong item, manufacturing defect, broken crystal upon arrival): We fully cover return shipping fees, free replacement or full refund for you. Please send unboxing photos/videos within 72 hours after receiving damaged goods for verification.
  • Customer personal reasons (change of mind, dislike style, wrong size): Customers bear all return shipping charges, original delivery fees are non-refundable.

4. Non-Returnable Items (No Refund Available)

  • Custom tailored crystal bracelets with personalized bead size / special layout;
  • Clearance, final sale discounted products;
  • Items with obvious wear, scratch, artificial crack, tarnished silver butterfly charms, missing tags & original package;
  • Goods returned without approved RMA number.

5. Refund Processing Timeline

Once we receive, inspect and confirm your returned crystals meet all requirements:
  1. We process your refund within 5–7 working days;
  2. Funds will go back to your original payment channel (PayPal / credit card);
  3. Please allow extra 1–10 bank working days for the money to show in your account, depending on your card issuer’s settlement rule.

6. Order Cancellation Before Shipment

If your order has not been dispatched yet, you can apply for full cancellation & full refund via email contact. Once shipped, please follow our 30-day return policy above.