Shipping Policy

1. Order Processing Time

All crystal jewelry orders require 1–3 business days of handling before dispatch (excluding weekends and public holidays).
  • Hand-strung crystal bracelets, customized bead layouts and custom silver charm designs take 3–5 business days for crafting.
  • Pre-made in-stock crystal pieces will be shipped within 48 hours after payment confirmation.
     

    We will send you an email with tracking number once your package leaves our warehouse.

2. Shipping Timeframes by Region

Standard Shipping

  • United States / Canada: 7–15 business days after dispatch
  • United Kingdom & European Union: 8–18 business days after dispatch
  • Australia & New Zealand: 10–20 business days after dispatch
  • Other global countries: 12–25 business days after dispatch
     

    *Delivery delays may occur due to customs clearance, local postal backlogs or seasonal peak periods (Christmas, Black Friday).

Express Fast Shipping (Optional Upgrade at Checkout)

Cut delivery time roughly in half for all regions, door-to-door tracking supported.

3. Shipping Fee Rules

  1. Free Standard Shipping
     

    We offer complimentary standard shipping for all orders over $60 USD.

  2. Flat Standard Shipping Rate
     

    Orders under $60 will be charged a fixed flat shipping fee displayed at checkout based on your destination country.

  3. Express Shipping Cost
     

    Express delivery has an additional surcharge calculated automatically during checkout.

     

    Original shipping fees are non-refundable for customer-initiated returns or order changes.

4. Customs, Duties & Import Taxes

For all international cross-border shipments:
  • Import duties, VAT, customs clearance fees and local taxes are the sole responsibility of the customer upon arrival in your country.
  • We declare the actual value of crystal jewelry on customs documents as required by international trade laws; we cannot mark packages as “gift” or lower declared value to avoid tax.
  • Any delays, holds or package seizures caused by local customs inspection are out of our control, and we will not issue refunds for such circumstances.

5. Package Loss & Damaged Goods in Transit

Lost Package

If tracking shows the package is lost, contact our support team with your order number and tracking ID. We will file a carrier claim on your behalf after investigation completes. Two options available once the loss is confirmed: free resend of your crystal set or full product refund (shipping cost excluded).

Broken Crystal / Damaged Items on Arrival

You must email us clear unboxing photos/videos within 72 hours after receiving the parcel. We will arrange free replacement or full refund once damage is verified by evidence. Claims submitted after the 72-hour window will not be accepted.

6. Shipping Address Modifications

  • You may update your delivery address for free only before your order is dispatched. Email support@silvifyco.com with your order ID to request changes.
  • Once the package has shipped, address edits are unavailable. If the parcel is returned to us due to an incorrect address provided by you, you will cover the cost of reshipping.

7. Undeliverable & Returned Packages

Packages marked undeliverable, refused or returned to our warehouse by the courier for reasons including invalid address, failed pickup or rejected customs fees will be held for 14 days. To have the items resent, you need to pay a new shipping fee. If you do not request reshipment within 14 days, we will process a partial refund minus the original outbound shipping cost and return carrier fees.

8. Shipping Restrictions

We do not deliver to PO boxes, military APO/FPO addresses or sanctioned countries as defined by international trade regulations. If you input an unsupported shipping address, we will contact you to adjust details before processing your order.